Frequently Asked Questions

Administration

Will my trash be picked-up on Holidays?

Yes, the only exception will be on Christmas Day, trash will be picked-up on all other holidays.

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How do I get a street light near my home working?

Please contact the City Hall with the pole number and the address of the outage at 270-465-7011

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How do I get my neighbors to cut their grass?

Please contact Allen Crabtree City Code Enforcement at 270-789-9543

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How do I get my leaves and limbs picked up by the City?

Please call the City Hall office to check the pickup schedule for your street
at 270-465-7011

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Can I get an appointment with the Mayor to discuss my unresolved issue?

Yes, please call 270-465-7011 to make an appointment.

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Can a pipe be placed in the roadside ditch in front of my home?

In only a few, limited cases can a ditch along a street be piped without sacrificing the overall service life of the street. The roadside ditch in front of your house is an integral part of the roadway. Without the ditch, storm water cannot efficiently leave the pavement section and enter a nearby stormwater system.

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Why doesn’t the City maintain the ditch along the side and rear of my property?

The City has historically limited its storm water maintenance responsibility to major pipes and ditches within public street right-of-ways. Driveway culverts remain the responsibility of the property owner.

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Can I fill my yard with dirt to reduce the impact of stormwater on my property?

During and immediately after a rain, storm water flows that originate within your yard and in nearby yards aggregate together in drainage swells to reach larger ditches and pipes. Introducing fill in your yard where not originally planned by the developer of your subdivision can upset the continuity of grade within these systems and result in standing water, soggy yards, dead grass, and in the worst cases, serious flooding.

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How do detention basins reduce flooding?

Detention basins store peak stormwater flows temporarily and mete out this flow over a longer duration, using a designed orifice, at the equivalent discharge rate for the property prior to its development.

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What’s wrong with placing leaves and grass clippings in the stormwater ditch behind my house?

The leaves will be carried downstream during rainfall events to clog culverts and other facilities in the storm water system. The resulting reduction in capacity of the storm water system could cause flooding for you and your neighbors. Additionally, the decomposing leaves will negatively affect the quality of the storm water within your watershed. The Sanitation Department provides free curbside loose and bagged leaf pickup throughout the fall leaf season.

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Why can’t I dump used motor oil and other wastes into the stormwater inlet on my street?

The inlet leads directly to the system of ditches, pipes, and creeks that feed our lakes and rivers. It is important to keep our surface waterways and groundwater free from contamination.

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Police

How can I get a copy of a police report or accident report?

Police reports can be picked up Monday through Friday between 8:00am to 4:00 pm at the police station located at 100 Terri Street, Campbellsville, Ky. 42718. Accident reports, you are provided with a Collision Report Form. Bring this with you, it has all the information for the clerk. A $2.00 dollar fee will be charged for per copy. You can also go to www.kyonlinereports.com and request a copy. This fee will be $10.00 dollars. Keep in mind criminal cases cannot be copied, only a summary will be provided for insurance purposes. Summary reports are $2.00 per copy.

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How do I file a police report?

You may call the department at (270) 465-4122 and request a police officer respond to your location or you may come to the police station. Always call 911 if your situation is an emergency.

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How can I get a crime prevention or other related police presentation for my group, school or organization?

Call the Police station at (270) 465-4122 in advance to schedule someone to speak.

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How can I get a records check?

You can go to www.kentuckystatepolice.org and request a records check.

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How can I find out what crimes are happening in my area and if sex offenders live in my area?

Go to www.crimereports.com and simply type in your address and see the current crimes. You can also click the sex offender tab and see where they live. You can also receive email alerts for crimes committed in your area. This service is paid for by the Campbellsville Police Department.

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What do I do when I’m stopped by the police?

Take the following steps to make a traffic stop less stressful for both you and the police officer.

  • Pull the vehicle off the road.
  • Remain calm.
  • Do not be argumentative.
  • Remain in the vehicle unless ordered out.
  • Turn off your engine, headlights, radio and cellular phone.
  • Turn on your flasher lights.
  • Keep both hands on the steering wheel (10 and 2 position).
  • Roll down the driver’s side window.
  • Comply with the officer’s requests.
  • Tell the officer what you want to do before doing anything.
  • Tell the officer where your license and registration are before retrieving them

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Fire

May I burn rubbish, trees, leaves, etc., in the City?

The City adopted Ordinance No. 94-0001 that prohibits the burning of leaves and trash. The burning of tree limbs is allowed. No burning of garbage or wet refuse. No use of a hydrocarbon (kerosene, gasoline) to start the fire. No burning of any material that produces a large amount of smoke. The Fire Department follows EPA regulations for burning.

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Do firefighters work on holidays?

Yes, the station is manned 24 hours a day, 7 days a week, 365 days a year.

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What do firefighters do when they are not responding to emergencies?

Firefighters work a normal workday schedule during the day cleaning and maintaining trucks and the station. They perform fire prevention inspections of businesses throughout the City, service and test fire hydrants, trucks and hoses, conduct station tours, teach safety and fire prevention to over 4,000 students, civic groups and businesses annually, service fire extinguishers, and give public assistance. Firefighters are required to train a minimum of 100 hours each year to maintain certification hours, stay current on changes in regulations, and enforce codes for the purpose of protecting life and property of the citizens of Campbellsville. At the end of the workday firefighters do like everyone else does in their own homes; they cook, clean-up, watch TV, and sleep. However, they are required to be available to respond to an alarm at all hours, day or night.

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Is it necessary to do fire inspections on commercial properties?

By performing inspections our trained inspectors assist businesses and industries by pointing out fire hazards or safety issues. These inspections help to decrease the number of responses we make by approximately 25%. While the community is relatively fire safe, people do become complacent with things they see every day. The inspection department works well with the commercial and industrial properties of the community to help keep a safe working environment.

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What is the best way to keep our homes fire safe?

Keeping a well maintained and clean home, properly installing smoke detectors (i.e., sleeping space, immediately outside sleeping space, at least one detector on each level), and having and practicing a home fire escape plan. While everyone thinks they know how to get out of their own home, when faced with fire and smoke everything changes. Practice a home fire escape plan, make sure that each room has two means of exit, and have a set meeting place away from the residence. Display your house numbers visibly. The City adopted an Ordinance outlining the proper procedure for the placement of house numbers. It is estimated that 45 to 50% of the residences in the City do not have proper house numbers posted. Not having numbers properly displayed slows our response and in a fire, time is precious.

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Natural Gas

How do I report a gas leak?

Call the Atmos Energy at 1-866-322-8667 or 9-1-1.

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What should I do if I smell gas?

Call Atmos Energy at 1-866-322-8667 or 9-1-1. If the odor is strong or getting stronger: Do not use the telephone from inside the residence. Leave the premises immediately and call 911 from a nearby phone or cell phone. Extinguish any open flames, such as candles or cigarettes. Do not strike matches. Do not turn on or off any lights or appliances and leave all electrical switches as they are.

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What is carbon monoxide?

Carbon monoxide (CO) is an odorless, colorless, tasteless, and non-irritating gas. It is formed by the incomplete combustion of almost any material, but particularly hydrocarbon fuels such as gasoline, kerosene, coal, propane, natural gas, wood, charcoal, diesel fuel and heating oil. When CO is inhaled, it combines with the body’s blood and prevents it from absorbing oxygen. A person exposed to high levels of CO may complain of dizziness, headache, nausea, sleepiness or other flu-like symptoms without fever.

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How do I prevent exposure to carbon monoxide?

First, have properly installed a carbon monoxide detector if you have a petroleum-burning appliance. Do not operate gasoline-powered motors or use charcoal grills in enclosed spaces such as an attached garage. Provide adequate ventilation in your home when using a wood stove, fireplace or kerosene heater. Be sure that the appliance is in good working condition, checking that any flame-producing unit is properly installed, adjusted and operating. Also periodically check vented appliances to be sure that the vent pipe has a proper rise and is not blocked by bird nests or other debris. The vent pipe should have an approved vent cap.

Special care must be taken with gas space heaters because some are installed unvented. It is especially important to make sure that an adequate supply of fresh air is available to insure proper combustion. Proper combustion is normally indicated by the presence of a clear, blue flame. A small amount of yellow or orange is normal and is caused by flecks of dust in the air.

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Water

What do I need to do to start water service?

$100.00 Security Deposit must be paid up front or we require a two year credit history from another utility company. If the new customer can provide the two year credit history no fee is required. We will also need to make a copy of a picture ID. The customer must come to our office and pay the $100.00 security deposit or bring the good credit report and fill out a new service application. All service applications are next day service.

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Can I start or stop water service over the phone?

No. All applications to stop or start water service require the customer to come to our office and fill out an application or send us in writing the request with a signature & date. Note: Only the person whose name appears on the account can make these changes.

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How long will it take to receive my security deposit after I disconnect service?

After a service is disconnected the final bill will not be mailed until the normal billing cycle for that account. Usually after the final bill is mailed the deposit refund will be mailed to the customer’s forwarding address within five working days.

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Can I add my spouse’s name to my water account?

No. Only one name is allowed on the water account.

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Can a person have more than one account active in their name?

Yes. Each account must meet the requirements of a $100.00 security deposit or a good credit history from another utility for two years.

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Why are some accounts listed as commercial and some as residential?

A person can only have one residential account in their name. Any additional accounts for that person would be classified as a commercial account. The only difference in charges would be the commercial account would pay 6% sales tax on water & sewer charges.

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If I pay a $100.00 Security Deposit will I get it back?

Yes. The $100.00 security deposit will be applied to the customer’s account two years from the date the service began, if the account is in good standing. If the customer disconnects prior to two years service the $100.00 deposit will be applied toward the customer’s final bill and any remaining balance will be refunded by check to the customer at their forwarding address.

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What are your office hours?

Our office is open 8:00 a.m. to 5:00 p.m. Monday thru Friday. We are closed Saturday and Sunday and most Holidays. Payments can be dropped off after business hours at our night deposit box located at the drive-thru window.

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What payment methods are accepted?

Cash, Check, Visa & MasterCard Credit or Debit Cards and Automatic Bank Drafts.

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What do I need to do to have my water payment automatically deducted from my checking or savings account?

Stop by our office and fill out a short form and we will also need a voided check. The customer will still receive the same monthly bill that will say, “MEMO BILL DO NOT PAY”.

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If I pay my bill over the phone with a debit or credit card, will I be charged an additional fee?

No. We accept MasterCard & Visa, debit & credit card payments and we do not charge an additional fee.

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What time of the month does my bill go out, and when is my bill due?

We have two billing cycles. County bills are mailed the 15th day of each month or the closest working day to the 15th. City bills are mailed the last working day of each month. All bills are due 15 days later before a penalty is applied. A 5% penalty is added to Water & Sewer charges the next working day after the due date on the bill.

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City Pool

What are the pool hours?

11:30-5:30 Monday thru Saturday and 1:00-5:00 on Sunday

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What day does the pool open and close?

The pool opens Saturday May 26 and will close Tuesday August 2.

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How much does admission cost?

Admission is $3.00 if a person is wearing a bathing suit.

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Can I reserve the pool for a Party?

Yes, the pool can be reserved for birthday or any other party. The cost is $120 for up to 50 people. For reservations or any questions you may contact Steve Doss at 270-789-3198.

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