Water & Sewer Company

110 S. Columbia Ave, Ste. A
Campbellsville, KY 42718
Phone: 270-789-3133
Fax: 270-465-3581
Emergency Phone: 270-465-5591

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Campbellsville Water Treatment Plant

Water Reports

The Campbellsville Municipal Water Treatment plant (WTP) is designed to produce 9.0 MGD (million gallons per day) of potable water suitable for domestic, commercial and industrial use.

The current water treatment plant was built in 1952 and has received improved modifications in 1962, 1979 and 1998. Ongoing operations are financed with fees paid by the users of the system based on the amount of water they use each month.

Water Treatment Process

Water Treatment Process

The plant has two raw (untreated) water sources available for use. Our primary source or water since 1988 is the Green River Reservoir impounded in 1965 by the corps of Engineers. The Campbellsville City reservoir was impounded on Trace Fork Creek in 1952 and is used only as a backup source in case our pump station at Green River Reservoir is not in operation.

Raw water is first treated by the addition of Powdered Activated Carbon to absorb compounds that will form disinfection by-products when they come in contact with chlorine. Coagulants are used to remove impurities in the settling basins. These impurities are removed from the bottom of the basin and discharged to the sewer system. Sodium Hypochlorite (chlorine bleach) is added to remove bacteria and inactivate viruses prior to filtration. The water is filtered through a mixed media filter consisting of charcoal, sand and gravel to further remove impurities. Additional Sodium Hypochlorite (chlorine bleach) is added for disinfection. Fluoride is added to improve dental health. The purified water is stored on-site in clearwells for pumping into the distribution system. A phosphate blend is added before the water reaches distribution to control corrosion. Our current clearwell storage capacity is approximately 1.4 MG.

Water quality analyses are performed to insure the safety of the finished product. These tests include turbidity, pH, hardness, alkalinity, chlorine residual, fluoride residual, iron, manganese, total coliform bacteria, trihalomethanes, haloacetic acids, radioactive chemicals, metals (copper, lead, aluminum, iron, mercury), volatile organics and synthetic organics (pesticides and herbicides). The State of Kentucky requires that some of these tests be performed by a commercial laboratory certified by the state.

 

Water Distribution

Water Distribution

Water Distribution

The Water Distribution System begins at the Water Treatment Plant with water mains going out into the city and county to meters, hydrants, and water storage tanks. There are over 600 miles of main lines in the system and about 9,500 customers. We have six water storage tanks and five booster pump stations. Six large master meters measure the water that is sold to the surrounding counties and water districts.

The original Water Distribution System was installed in the 1930’s with many expansions since that time. Eleven employees in the Water Distribution department operate and maintain the system. This includes reading the 9,500 meters each month; installing new main lines and water meter services; repairing main line leaks, hydrants, pumps; collecting water samples for testing; and maintenance of water storage tanks. The system is a Class III distribution system. Seven employees are certified operators with licenses issued by the Kentucky Division of Water.

This department provides emergency service 24 hours per day, 7 days per week. Please call the emergency phone number, (270) 465-5591, whenever you suspect there is a problem with water lines. Our specialists can determine if the problem is in our lines or your own. We have personnel on-call at all times.

 

Wastewater Treatment Plant

Campbellsville Municipal Wastewater Treatment Plant (WWTP) is a 4.2 MGD (million gallons per day) Biological Treatment facility.  An average of 1.5 MGD of wastewater is treated at the plant. We strive each day to produce clean water that will be returned to receiving streams.

Numerous tests of the wastewater are performed on site to ensure that there is no negative impact on the environment. Those tests include pH, Oxygen levels, Fecal, Solids test, Ammonia, and Phosphorous. Additional Bio-monitoring and metals tests are completed by a commercial laboratory to ensure the safety of the wastewater.

A belt filter press is used to remove solid waste from the water.  Those solids are then transported to a landfill in Louisville. This transport is required two to three times each week.

Wastewater Treatment Plant Flow Diagram (pdf)

Wastewater Collection

Wastewater Collection

Wastewater Collection

The Wastewater Collection System serves the incorporated areas of the City of Campbellsville and also the Horton Camp at Green River Lake and the old landfill. This is an area of about 5300 acres and encompasses approximately 4,600 homes and businesses. There are 150 miles of gravity-flow sewer mains and about 20 miles of force-flow sewer mains.

The Wastewater Collection Department consists of six personnel, jet-cleaning equipment, sewer line camera system, and other heavy equipment. In addition to the line maintenance, this department services and maintains 26 lift stations (pumping systems). The base of operations is near the Wastewater Treatment Plant on Hodgenville Road.

This department provides emergency service 24 hours per day, 7 days per week for wastewater issues that our customers might have. Please call the emergency phone number, (270) 465-5591, whenever you suspect there is a problem with sewer lines. Our specialists can determine if the problem is in our lines or your own. We have personnel on-call at all times.

 

Office

The office prepares bills, collects payments for water and sewer service and manages customer service issues for approximately 9,500 customers. Payments can be made by mail, drive-thru window, night deposit, or at the counter. Returning the top portion of the bill with your payment will help ensure that your payment is credited properly.

Office personnel handle all payroll and human resource functions for water & sewer company employees. All accounting processes including accounts payable, asset management, general ledger and financial statements are done by office personnel.

Office Staff

Office Staff

The Office is Closed on These Holidays:

  • New Year’s Day
  • Martin Luther King Day
  • President’s Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veteran’s Day
  • Thanksgiving and the Day After Thanksgiving
  • Christmas Eve and Christmas Day

 

About My Bill

  • Bills for service addresses inside city limits are mailed out the last working day of the month and are due 15 days later.
  • Bills for service addresses outside city limits are mailed out on the 15th of the month or the last working day before the 15th of the month.  They are due 15 days after the bill is mailed out.
  • If the due date falls on a weekend, the penalty amount is not added to the account until 3:00 pm on the next working day.

Online Bill Payment – Coming Soon.

 

Frequently Asked Questions

Water

What do I need to do to start water service?

$100.00 Security Deposit must be paid up front or we require a two year credit history from another utility company. If the new customer can provide the two year credit history no fee is required. We will also need to make a copy of a picture ID. The customer must come to our office and pay the $100.00 security deposit or bring the good credit report and fill out a new service application. All service applications are next day service.

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Can I start or stop water service over the phone?

No. All applications to stop or start water service require the customer to come to our office and fill out an application or send us in writing the request with a signature & date. Note: Only the person whose name appears on the account can make these changes.

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How long will it take to receive my security deposit after I disconnect service?

After a service is disconnected the final bill will not be mailed until the normal billing cycle for that account. Usually after the final bill is mailed the deposit refund will be mailed to the customer’s forwarding address within five working days.

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Can I add my spouse’s name to my water account?

No. Only one name is allowed on the water account.

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Can a person have more than one account active in their name?

Yes. Each account must meet the requirements of a $100.00 security deposit or a good credit history from another utility for two years.

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Why are some accounts listed as commercial and some as residential?

A person can only have one residential account in their name. Any additional accounts for that person would be classified as a commercial account. The only difference in charges would be the commercial account would pay 6% sales tax on water & sewer charges.

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If I pay a $100.00 Security Deposit will I get it back?

Yes. The $100.00 security deposit will be applied to the customer’s account two years from the date the service began, if the account is in good standing. If the customer disconnects prior to two years service the $100.00 deposit will be applied toward the customer’s final bill and any remaining balance will be refunded by check to the customer at their forwarding address.

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What are your office hours?

Our office is open 8:00 a.m. to 5:00 p.m. Monday thru Friday. We are closed Saturday and Sunday and most Holidays. Payments can be dropped off after business hours at our night deposit box located at the drive-thru window.

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What payment methods are accepted?

Cash, Check, Visa & MasterCard Credit or Debit Cards and Automatic Bank Drafts.

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What do I need to do to have my water payment automatically deducted from my checking or savings account?

Stop by our office and fill out a short form and we will also need a voided check. The customer will still receive the same monthly bill that will say, “MEMO BILL DO NOT PAY”.

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If I pay my bill over the phone with a debit or credit card, will I be charged an additional fee?

No. We accept MasterCard & Visa, debit & credit card payments and we do not charge an additional fee.

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What time of the month does my bill go out, and when is my bill due?

We have two billing cycles. County bills are mailed the 15th day of each month or the closest working day to the 15th. City bills are mailed the last working day of each month. All bills are due 15 days later before a penalty is applied. A 5% penalty is added to Water & Sewer charges the next working day after the due date on the bill.

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